Hembiet values security and requires all helpers to have a clean background. Submit your police verification certificate to complete your application.

How to Apply:

1. Log in at https://etjanster.polisen.se/eregisterutdrag/utdrag.
2. Select ‘Arbete med barn i annan verksamhet än skola och barnomsorg.’ As you would be working with houses with kids.
3. Choose Digital Mailbox (delivery: 2 days) or Physical Paper (1–2 weeks).
4. Submit your request.

Once you receive the certificate, email it to info@hembiet.se. Your application will be approved after we receive the document.

The starting bonus will be paid to the first 100 helpers. Hembie has the full right to cancel the starting bonus and update it. Currently, the starting bonus is 500 SEK upon registration.

The helper must complete at least 2 jobs in 1 month, and these 2 jobs must have an average rating of more than 8 consecutively. The helper must inform Hembie that he/she has fulfilled this requirement. Hembie will check and the bonus will be processed after verification. Hembie will deduct tax according to Swedish law.

• Work quality (1-10): This factor assesses how well the work was performed and whether it met the customer’s expectations and requirements. A high score indicates that the work was thorough and of a high standard.
• Punctuality (1-10): Here it is assessed how well the helper kept the agreed time to start and complete the work. Being on time is critical to building trust and ensuring a smooth workflow.
• Communication (1-10): This factor evaluates how effectively the helper communicated with the customer before and during the work was carried out. Good communication means listening to the customer’s needs and providing clear information.

The customer can cancel the service free of charge up to 6 hours before the start of the work. Within 6 hours before the start of the work, the customer cannot cancel.

• Free cancellations: Cancellations made at least 48 hours before the start of work are free of charge, and the cancellation index will be 0.
• Cancellations after 48 hours: Cancellations made less than 48 hours before the start of work will affect the cancellation index. The cancellation index is calculated based on how many hours before the helper cancels the job. So sooner you cancel better your profile.If you cancel just few hours of before the work start, the cancellation index would be around 90%.If helper cancel ex: 40hour before the work start the cancellation index would be around 10%.

As hembiet is a marketplace where customer can find the helpers. Private helper has to arrange his/her own Insurance as per need.

1. Email: Send a message to [your email address] and we will respond as soon as possible.
2. Phone: Call us at [your phone number] for direct assistance.
3. Contact form: Fill out our contact form at Contact US and we will get back to you.
4. Chat: You can chat with us when we are online. Many answers will also be given by our AI chat box.

1. Registration: The cleaner applies through our website by registering and filling in all the necessary information. They can also set a time for an online meeting.
2. Background checks: We carry out background checks to ensure the cleaner has the right qualifications and experience.
3. Video interview: A video interview is held to discuss the cleaner’s experience and motivation.
4. Agreement: After the interview, an agreement is sent to the cleaner, which must be signed with BankID.

1. Immediate action: If the helper accidentally breaks something or uses an incorrect cleaning agent that damages a couch or bed, they should immediately take a picture of the affected area.
2. Reporting: The helper should fill out the contact form on our website and attach the photo of the damaged property. It is important to report the incident as soon as possible.
3. Use of images: The attached images will be used to document the damage and for any insurance matters.
4. Follow-up: Our team will evaluate the situation and, if necessary, contact the helper for more information. We take these incidents seriously and are working to resolve any issues.
5. In case of emergency: In the event of an emergency, the helper must contact the emergency services immediately. 
6. At hembiet: Your request is handled during office hours.

By following these steps, we help ensure that the situation is handled correctly and that all parties are protected.

As a user of Hembiet, it is important that you understand your role and responsibilities when it comes to tax and declaration. Hembiet is just a platform that enables contact between customers who need help and helpers who can offer their services. Hembiet is not an employer and is not a party to the agreements entered into between the users.

You are responsible for declaring any compensation you receive when you carry out assignments via Hembiet’s app.

If you have specific questions about tax and returns, we recommend that you contact your local tax office for advice and guidance.

Below is important information from the Swedish Tax Agency that may be helpful:

For a summary of your payouts or any payment related issues, You can always email us as info@hembiet.se

In Hembiet, all users act as private individuals, which means that there are restrictions on the amount of payments you can receive or pay through the app. Hembiet automatically ensures that these limits are not exceeded according to the following regulations. You are responsible for any additional income and taxes related to it as well as any income from hembiet.

For you who help someone (https://www.skatteverket.se/foretagochorganisationer/moms/momsregistrering/momsbefrielseforforsaljningpahogst30000kr.4.3152d9ac158968eb8fd1efe.html)
For those who take help from someone (https://www.skatteverket.se/privat/skatter/arbeteochinkomst/inkomster/anlitaenprivatperson.4.d1afd3103d689ac2a80002439.html)

• Personal data – based on the information we receive when verifying the user’s identity when using the app.
• The user’s home address.
• The country where the user is domiciled.
• Number of completed paid assignments during the year.
• Total compensation paid to the user during the year.
• Bank account details used for payouts.

1. Tillgänglighet: Hjälparen måste säkerställa att de kan ta emot uppdraget och är tillgängliga under den angivna tiden. Det är viktigt att kontrollera att schemat är ledigt.
2. Adressen: Verifiera arbetsadressen och bedöm om det är lätt att ta sig dit, utan hinder som långa avstånd eller trafikproblem.
3. Individuella uppdrag: Hjälparen får inte ta emot flera uppdrag samtidigt; varje uppdrag måste ha unika tider utan överlappning i schemat.
4. Uppdragsavbokning: Om hjälparen vill ta emot ett nytt uppdrag som krockar med ett redan accepterat uppdrag, måste det första uppdraget avbokas innan det nya uppdraget kan tas.

When an advertiser selects a helper, the amount that the advertiser specified as compensation is reserved on their registered payment card. When the job is completed and the advertiser confirms that everything is ready, the money is deducted from the payment card and transferred to the helper.

Hembiet uses Stripe  as external payment providers to offer safe and reliable payments. Hembiet does not store sensitive payment information; all information is encrypted and stored with the payment provider.

For you who will get paid:

When you submit your first request to perform a job, you will need to register a bank account to receive payments. You can also add your bank account directly under “My account” in the app. It is important that you use your personal information (address, first and last name) so that payments can be made.

Hembiet takes a brokerage fee of 20% of the total amount transferred from the advertiser to the helper. The payout you receive after completing the job thus corresponds to 80% of the amount that the advertiser specified.

On your first job execution, you must use the “View Management” feature in the app to confirm work done and activate the payment to your bank account. After this, the payment can take up to 4 banking days.

If you encounter problems receiving payments, please contact us at info@hembiet.se and describe your problem, as well as your registered phone number, and we will help you.

Income limit:

To distinguish between professional activity and helping as a private person, there is an annual income limit of SEK 100,000 including VAT (approx. SEK 75,000 – 80,000 excluding VAT). This amount is within the turnover limit for VAT registration in Sweden.

By staying within this limit, you can continue to help others and earn extra without being classified as a professional. We’ll let you know if you’re approaching the annual income limit.

Yes you can go to the same customer, as long as the total payment does not exceed SEK 10,000 during the year. This corresponds to 1-2 cleaning every month.

But only via the app. If Hembiet found that the helper use the hembiet app just to get the contacts to make private business, then Hembiet can charge you as per the authority rules.

When the helper bid/accept the Job, we only share the minimum information about you to the customer. 

Transport costs will be borne by the helper. However, it is the helper’s responsibility to ensure that they have adequate insurance cover for any incidents or injuries that may occur during transport.

We assess the cleaner’s previous experience and training to determine if they are a professional helper. Usually the professional helper have worked in past and knows about the cleaning process. 

The Helping Hand can be anyone, as long as they are willing to help and meet the basic requirements. They can be new to cleaning or has no experience in cleaning. 

Freelancer

1. Freelancers are self-employed individuals who offer their services to multiple clients simultaneously.
2. Freelancers are responsible for their own taxes, social security, and benefits (e.g., health insurance).
3. You can work a maximum of 75,000 SEK during the year without declaring VAT.

Contract Worker

1. Once you accept the job, you will be hired by Hembiet for only that specific job.
2. You can choose which work you want to do and when.
3. Hembiet, as the employer, will deduct the tax and pay you as a salary at the end of the month.
4. Once the job is done, the contract is over.