Hembiet AB’s access to your personal data according to this Privacy Policy is a prerequisite for your use of Hembiet’s services through Hembiet’s application(s) for smartphone(s) or through Hembiet’s website ahead as well as a prerequisite for our provision of the Services and for us to provide you with further features in order to improve your experience of our Services. This Privacy Policy refers to the Services or to the Service.
f you don’t approve of how Hembiet processes your personal data according to this Privacy Policy or if you cannot accept our Terms of Services, we ask you to please refrain from using the Services. To summarise, the policy is in place mainly to:
Ensure that you understand what information we collect in order to provide the Services to you, with your consent or after a balancing test of our legitimate interest, and to explain how we use data that you share with us in order to allow us to give you a fantastic experience of our Services;
Hold us accountable for protecting your rights and your privacy according to the data protection legal framework and to only process personal data for the purposes described in this Privacy Policy.
Hembiet AB is the data controller of the company’s processing of personal data.
Two main categories of data are collected and processed by us. The first category covers data that we must have in order for you to be able to use the Services, i.e., that is necessary for the performance of our contract with you. The second category covers data that enable us to provide you with further features with the aim of providing you with an optimized experience of the Services. Some data in this category is processed based on our legitimate interest after a balancing test, and some data is processed based on your consent.
The first category includes:
The purposes of the processing are to provide and administrate the Services, to communicate with you for purposes related to the Services, and to administrate your payment and to discover abuse or fraud.
The second category includes:
Your specific location: We will never gather or use your specific device location (for example, by using GPS) without first getting your explicit consent. This information enables us to automate the input of an address when you advertise for a pick-up or delivery at Hembiet. This information also enables us to provide you with features, information, ads, and other content depending on your current location and your location in relation to other Hembiet users. If you choose to share your specific location but later change your mind, you will always have the possibility to withdraw your consent by changing your settings in your device’s operating system.
Special promotions and offers: Based on our legitimate interest to share your perception of our Services, to market our Services, and to add value to you as users, Hembiet may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and surveys through the Services or through email/text messages (SMS). You will always have the possibility not to participate in such promotions by changing the settings in your device for notices or by contacting us at the address stated under the heading “Company information” below.
Other information: Based on our legitimate interest after a balancing test, Hembiet may process information on your interactions with the Services, for example, your interactions with yours and other users’ ads as well as requests related to them, other Hembiet users, data related to your searches, as well as the date and time for your requests, the user-generated content that you post with the Services, including messages that you send or receive through chat functions that may be available at Hembiet. We may also collect limited information related to you such as your transaction history. Our processing in these cases is based on our legitimate interest to develop and improve our Services and to understand how you use our Services.
The processing of information within this second category requires your prior consent or that we, after a balancing test, can motivate our processing with a legitimate interest. If you have consented to our processing you can withdraw your consent at any time by changing your settings in the operating system of your device or by changing your account settings at your Hembiet account, if applicable. Withdrawal of your consent does not affect the processing of your personal data that took place before your consent was withdrawn. Please contact us at the address under the heading “Company information” below if you have any questions.
We process information with the purpose to examine, develop, and improve our Services by personalizing (for example, by providing adopted and localized content, recommendations, features, notices, and ads in or outside of the Services) and improving your experience of the Services, to communicate with you, to market and advertise, or to be able to conduct your participation in contests or events. Additionally, we process information with the purpose of improving the security of the Services, discovering, and preventing abuse of the Services and other unsafe activities. If you are a collecting user, we may share your information with the user whose advertisement you have requested to collect, such as name, contact details, and your profile image, your specific location, your estimated time of arrival, and your real-time position during the collection and delivery. If you are an advertising user, we may, with your consent, notify other Hembiet users of your specific location by using your GPS position.
In addition hereto, another category of personal data such as name, contact details (e.g., address, email, and phone number) and correspondence may be processed to fulfill our legal obligations. It implies such management as is necessary to fulfill our legal obligations under legal, judicial, or administrative decisions.
Hembiet uses cookies and other technologies to collect data. You can find more information on our use of cookies in our separate Cookie policy.
Cookies may be used for the personalization of ads and are shared with Google. You can find more information on their use of cookies at https://policies.google.com/technologies/partner-sites.
Hembiet may need to share your personal data with service suppliers and business partners that we work with. Our payment processor, Stripe, handles payments for us. In order for you to be able to make and receive payment through the Services, Stripe or such other payment processor that we work with, may need to collect and retain basic information related to you through the Services.
Our cooperation with our partner Omocom gives you the possibility to purchase an insurance policy that covers a specific transport. To issue and administer such an insurance policy, Omocom needs access to basic information about the insurance policy holder and the transport. For calculation of the insurance fee, Omocom also needs access to the Hembiet rating for the users in question (the insurance policy holder and the transporter). Such personal data is only shared with Omocom if a user applies for an insurance policy.
We may also share your personal information with service suppliers in order for them to perform services on our behalf and to help provide the Services. For example, we work with analytics providers to help us understand the use of the Services and with service providers to host data on our behalf
